A roof replacement is a big investment, and the contractor you choose can make or break the long-term success of your project.
Maybe you’re already dealing with leaks, curling shingles, or storm damage—or maybe your roof was just never installed right to begin with. Either way, before you sign a contract, it’s worth taking the time to vet your roofer carefully.
The good news? You don’t need to be a roofing expert to ask the right questions. In this blog, we’ll walk you through the most important things to ask a roofing contractor before you hire them—so you can feel confident you’re choosing someone reliable, qualified, and committed to doing the job right. Asking these questions upfront ensures your roofing replacement is handled with care, precision, and long-term value in mind.
What to Ask a Roofing Contractor Before Hiring Them
1. Where is your office located?
The roofer you hire should have a local physical office and a phone number with your area code. If you have any issues with your new roof once it is installed, you’ll want to be able to get in touch with the contractor you hired.
If the company you’re considering doesn’t have a physical address, they may be a “storm chaser,” meaning they swooped into town to take advantage of the many roofing needs in the wake of a major storm. Most storm chasers don’t know local building codes and will be tough to find if you have any problems once your roof is installed.
2. Are you licensed and insured?
The contractor you hire should be licensed with your state, ensuring they will be current on local regulations. Your roofer should provide you with a copy of their license. They should also carry general liability insurance and workers’ compensation insurance.
3. Will you provide a detailed estimate?
Your roofer should offer an estimate with detailed descriptions of the work that will be performed. A list of materials should be included, and the project’s scope should be outlined. Be sure to ask if the work will be done by an in-house team or subcontracted out.
4. Will you inspect for adequate ventilation?
Your roofer should do a thorough inspection of your current roof, attic, flashing, chimney, valleys, penetrations, and ventilation system. Adequate airflow is essential to the health and longevity of your new roof. Improper ventilation can damage shingles and open the door to costly moisture intrusion. Before you hire a roofer, learn what they recommend regarding upgrading your ventilation system during your roof replacement.
5. Do you offer an ice and water barrier for my roof deck?
Your roofing system may need some extra “oomph” to shield your attic and roof decking from wind-driven rains, ice, and snow. Find out the options you have in this area before deciding which to invest in. Your contractor should be able to explain the difference in performance levels for various options and make a recommendation on what will work best for your long-term needs.
6. What type of manufacturer warranty and workmanship warranty coverage is offered?
The manufacturer covers the roofing materials, and the contractor covers the workmanship. These are two separate warranties, so learn about the coverage and length of each. If you choose to get an extended warranty, find out how much that will add to your overall cost.
7. What is a realistic timeline for my roof replacement?
Knowing when the contractor can schedule your project is an important fact to consider. Also, ask how long the replacement should take and how unexpected weather factors in.
8. Can you provide a few references of recent projects?
A reputable contractor will be glad to share their references. Call those you’re given and learn more about what it’s like to work with the company you’re considering.
9. Would you please tell me about your payment terms?
You should be comfortable with the payment arrangement. A reputable contractor will not expect the roof to be paid for in advance. If a roofer asks for the full price upfront, that’s a huge red flag that you could be dealing with a storm chaser or some type of scam.
10. How will you protect my property during my roof replacement?
Find out how the roofer safeguards your landscaping while tearing off your current roof. Ask what precautions they take to ensure your driveway isn’t damaged by the dumpster they place on it to discard material. Learn about what they do to verify there aren’t nails or other debris left in your lawn where they could cause an accident if stepped on.
Additional Tips on Choosing a Roofer
How are the contractor’s workmanship and customer service reflected in online reviews?
Check with the Better Business Bureau (BBB) to ensure they have a clean record with no outstanding problems. How do they resolve issues with customers? Read Angi and other online reviews to get a more comprehensive sense of what customers are saying about the contractor you’re considering.
Get Several Estimates
Don’t risk the possibility of having a new roof installed only to find out it’s susceptible to problems. Some contractors use subpar roofing materials, which won’t go the distance. Others may not perform roof installations with attention to detail. By interviewing more than one roofer, you’ll discover which one will deliver the best outcome.
Don’t Just Hire the Roofer with the Lowest Bid
There are a wide range of factors that go into a roofing estimate. Look for the best long-term solution for your roofing needs. Investing in quality roofing materials and expert installation may cost more upfront but will pay off significantly over the roof’s lifespan with things like:
- Better longevity
- Greater durability
- Fewer repair needs
Transform Your Home Exterior with a New Roof Installed by a Trusted, Experienced Contractor
You deserve to live in a home that is well protected from the elements and looks beautiful. At Bluff City Exteriors, we provide gorgeous roofing solutions that deliver the style and low maintenance you desire. We are an Owens Corning Preferred Contractor and install roofing with precision, so you get the long-term high performance your new roof was designed to deliver. Learn more about how our roof replacement services can solve your roofing issues while boosting your home’s beauty and value.
