Project FAQ
Check out some more of the top questions that people often ask our team about their project.
What will be the typical start and end times for the work each day?
Work typically starts between 7-9 am and continues until 5-6 pm each day.
Will there be a designated project manager or lead contact person available on-site?
Yes, a designated project manager or lead contact person will be available on-site throughout most of the day.
Please communicate any concerns or changes directly to our team rather than to the crew to ensure effective coordination.
How will you ensure a clean and organized work area at the end of each workday?
Large debris and tools are cleaned up every day. Final cleanup will be done at the
completion of the project, so please exercise caution as there may still be small trash.
Will there be any specific access requirements or arrangements needed during the project?
We will need access to power and water. Please be aware that the equipment used may
trip a breaker, so access to the breaker may be necessary.
How do you handle inclement weather or unexpected interruptions that may affect the project schedule?
We aim to minimize project disruptions due to inclement weather. Typically, we only tear off what will be replaced on a given day. However, with good weather conditions, we may proceed with larger sections.
What type of communication can I expect regarding the progress and status of the project?
We provide daily updates in the evening, outlining the work completed and the plan for
the next steps.
How do you handle unexpected discoveries or challenges that may arise during the project?
Any unexpected discoveries or challenges will be promptly communicated to you, along
with potential solutions. Additional costs for addressing these situations may apply, and
we will provide you with the necessary information.
Will my lawn care still be able to go on?
We recommend scheduling your lawn care service before our arrival and asking them to hold off until the project is complete.
Will there be any specific requirements or preparations needed from me as the homeowner during the project?
We kindly request that you move any small, breakable items before we commence the
project to ensure their safety.
Will there be any specific areas of my property that will be off-limits during the project?
During the project, tools and materials may be stored on your property, and gates may be
left open for convenience. We strive to retrieve these items as soon as possible. Please keep pets and children away from the project area for their safety.
How do you handle the storage of materials and equipment on-site during the project?
In most cases, materials and dumpsters may need to be temporarily stored in the
driveway. We prioritize the timely removal of these items. Please exercise caution and
prevent children from playing around the tools and materials.
Can I dispose of personal trash or items in the dumpsters provided during the project?
Please do not put any personal trash or items in the dumpsters without consulting with us
first. The dumpsters are specifically allocated for construction-related waste and
materials and we may get charged fines by the waste removal company.
What steps do you take to ensure customer satisfaction upon completion of the project?
We conduct a final walk-around with you to ensure your satisfaction with all aspects of
the work. We will require your signature on a Certificate of Completion (COC) before
moving forward.
What forms of payment are available?
We accept cash or check as well as secure online payment through an ACH link. Credit
card payments are also accepted, with a 3.5% processing fee.
When do I pay?
Payment is due upon completion of the project. Once the work is finished and you have signed the Certificate of Completion, we will provide an invoice for payment. If there are multiple scopes of work, we will ask for payment after each scope is complete.